We are committed to provide unparalleled customer service and support. Your satisfaction is always our number one priority. If you have any additional questions, comments or concerns, please e-mail us at:
Customer Service: firstname.lastname@example.org
Send us a fax: (707) 258-8240
Call us: (707) 331-3728
US Mail to: Lawer Family Wines, 1273 Bannister Drive, Anchorage, AK 99503
Our normal business hours are: 8:00 am to 5:00 pm (Pacific) Monday through Friday
Guarantee We measure success by the satisfaction of our customers. We want to bring you the best products at the fairest price, backed by the best service possible. In our experience, that's the only way to create relationships that stand the test of time.
Wine Club Shipments
Wine Clubs are available in the following states:
AK, CA, CO, CT, FL, ID, IL, IA, MI, MN, MO, NV, NH, NY, NC, OR, TX, VA, WA, WI, WV, WY.
Standard Ground Shipping
The standard shipping option for all orders (excluding AZ, NJ & DC) is the Ground Delivery service of United Parcel Service (UPS). Orders shipped Ground will typically arrive 3 - 6 business days after the order leaves the warehouse.
Shipping to AZ, NJ and DC
Due to existing state beverage laws in AZ, NJ and DC, wine shipments from California require extra lead time for delivery.
Arizona: 7 - 30 extra business days, depending on delivery city
New Jersey and District of Columbia: 7 - 10 extra business days
Please contact Customer Service for order tracking information.
Shipping & Handling Charges
Shipping & Handling charges are noted during the check-out process.
Multiple Delivery Attempts
If no one is available to receive the package and it can not be left in a secure location, two subsequent attempts to deliver will be made. Wine orders required an adult signature, so whenever possible, we strongly encourage you to use a commercial business address to assure the fastest delivery time.
Benefits of Using a Commercial Delivery Address
We strongly encourage you to provide us, whenever possible, with a commercial address for the delivery of your order. Wine orders require the signature of an adult.
Returns and Exchanges
Please contact us by telephone at (707) 331-3728 prior to returning a purchase so that we can issue you a Return Merchandise Authorization Number.
We understand your concerns about online security. Because we share your concerns, we work diligently to keep our site a highly secure ordering environment so you can shop with confidence. The result is a Web site that offers you the high level of service, convenience and trustworthiness.
The Secure Order Process
Using our e-business software, in conjunction with features built into popular browser software, our site provides advanced security for your online purchases. The following section describes how the secure order process works, from start to finish.
Important! Your order will be processed by Lawer Family Wines. We handle all order processing and order fulfillment. Your credit card statement will list Raymond Vineyards as the merchant for your order.
1. Entering Your Order
Every purchase is secure, and clicking a Checkout button on the Shopping Cart page is all it takes to get started. The security features are automatic; you don't need to do anything special to invoke them.
2. Making a Positive ID
Once you've clicked the Checkout button, your browser looks for a digital certificate to confirm that it is communicating with us. Once a positive ID is made, your order continues.
3. Entering Secure Mode
Next, your computer and our server begin communicating in secure mode, sending data back and forth in an encrypted format.
After your browser has entered secure mode, we'll ask you for your credit card information. The encryption features of browser software are exceptionally powerful and ensure the security of data as it is transmitted to our server. Our site makes use of the Secure Sockets Layer (SSL) protocol and 128-bit strong encryption to provide the highest level of security available.
4. My Order Is Complete. What Happens Next?
Security measures continue even after you've placed your order, as we process your order in a highly secure computing environment.
You will receive an email confirmation of your purchase, and you will be directed from Secure Mode back to the website.
Making a Purchase with a Browser That Doesn't Support Security?
You can't. Because we don't want you ever to have to worry about ordering from our site without a secure connection, we've designed our system so that it will process orders only with browsers that support secure mode. Please note that the latest versions of Netscape's and Microsoft's browsers have security features, and both are free for downloading. Visit either company's Web site for details.
We've worked hard to bring you a secure online ordering environment. We hope you'll contact us with your questions, comments or concerns.
What are cookies?
Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website.
Why do I need to enable cookies in my Web browser in order to shop?
Is enabling cookies safe?
Yes. Cookies are just short pieces of data, and they are unable to perform any operation by themselves.
How do I change this setting so I can shop the site?
The Help portion of the toolbar on most browsers will tell you how to set your browser to accept new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can modify the settings for similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.